Google Analytics for Jira Service Management

Owned by Nar Kumar C.
Last updated: Jan 24, 2023
1 min read

Add Google Analytics to Service Desk customer portal and track, monitor, analyze & better understand portal visitors.

Install

If you haven't installed, please install from Atlassian Marketplace here: https://marketplace.atlassian.com/1222312

User Guide

Once installed, you need to add Google Analytics tracking ID. If you don’t have it yet, please go to Google Analytics and get new ID: https://analytics.google.com

In order to add tracking ID, click on Configure button.

This will open new page where you can save the tracking ID.

That’s it. Your service desk visitor data will be sent to Google Analytics.

Limitations

There are few limitations to tracking visitors using this app.

  1. Referrer - Jira does not pass referrer header to our app. As such, anything related to referrer headers cannot be tracked, e.g. from where the visitor landed in your customer portal etc.

  2. Knowledgebase - Knowledgebase articles are not tracked. This is because they are rendered as Confluence pages.